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myCertify Privacy Policy
We uphold your privacy to the highest standards here at myCertify. How we gather and handle information from you depends on the nature of your visit. If you are simply browsing through our website, we may collect the following information about you:

a.) Your domain name
b.) The date and time of your visit
c.) The backlink you used that lead you to our website

The above case does not involve your personal information and is simply comprised of anonymous user statistics.

If you create a user account with myCertify, then that is the only time that we may ask for your personal information such as your name, date of birth, current location, etc. You can rest assured that this data is stored safely in our server and will not reach the hands of unauthorized users and personnel.

Should you identify yourself when sending emails to us, the information that we will collect will only be used to respond to your inquiry or concern.

We at myCertifywill continually protect data integrity in our website. For site security, software programs may be used to monitor traffic and impede unauthorized attempts to modify the data stored in our servers.
myCertify Refund Policy
Your satisfaction is one of our top concerns. If you have any reason to believe that you are entitled to a refund, please send us an email to specifying your concern. Please write the word “Refund” on the subject line. Your refund request may take 1 to 3 days to reach resolution. If a refund is to be made, your user account will be deactivated and your certificate will be invalidated.
myCertify Price Match Policy
Our mission is to provide affordable quality food handler and TABC certification programs. If you find a cheaper accredited program being offered via a competitor – before enrolling our course – please email with the term “Price Match” in the subject line.

Include a Website link to the lower priced program. Someone from our team will contact you within the next 24 hours (business days M-F) to set you up with the lower price.
Terms and Conditions of Use
1. User’s Acknowledgement and Agreement of Terms
Genix, LLC provides the site and its related services (referred to as the “site”) to you, the user, subject to your adherence to all terms and conditions made on this written agreement (referred to as the “Terms and Conditions of Use”). By using this site, it is to your understanding that you agree to all the terms and conditions stated on this agreement. If you are in any way dissatisfied with this site and its products, services, and content, you may stop using the site altogether or log a complaint to Your agreement to the terms of use is effective immediately once you start using the site. Be informed that the content of this Terms and Conditions of Use may change from time to time without notice. By using the site, you agree that it is your responsibility to see if there are any changes to terms on this agreement.
2. MyCertify Services
This site makes available food handler training and certification as well as TABC training and certification. You, as the user, must procure your own equipment such as a computer and Internet access to gain access to our services. MyCertify reserves the right to modify or discontinue the site at any time without notice to its users. We will not be held liable to you or any third party should we exercise said right. Features that improve the user experience may be added to the site and be subjected to the Terms and Conditions of Use.
3. Protection of Data and User Privacy
By using this site, you must ascertain that all data that you provide as you fill out the online registration form are true and accurate to the best of your knowledge. You are required to maintain or update your user information and keep it current.Registration data obtained from you may be disclosed to third parties as subjected to the terms of our Privacy Policy.
4. Site Rules
You, as a user of the site, is subject to all applicable laws and regulations governing online conduct. In all ways that you are providing information, messages, and communication to the site, you agree to avoid behaviors that are unlawful, abusive, distressing, libelous, misleading, fraudulent and invasive of other people’s privacy. Unsolicited advertising or spam is strictly prohibited as well as introducing software virus or any computer code that may affect services provided by the site. We reserve the right to remove any content provided by you that may be harmful, objectionable, or against the Terms and Conditions of Use of the site. This site shall not infringe on any proprietary right of another party. Your account as user cannot be used to breach the security of another account or network. Users who are proven to violate account or network security may be subjected to criminal or civil liability. We have the right to remove your account from our database and terminate your use of the site in case it is proven that you have violated any of the above provisions. You also acknowledge that we will use the full power of the law to investigate possible criminal violations that transpire through this site.
5. Third Parties
This site may provide links to other sites on the Internet. We are not in any way liable for the accuracy or any other aspect of these sites. You also acknowledge that any provided link does not count as endorsement or association to third party sites or any warranty.
6. Intellectual Property
The content found in this site includes any information, data, communication, photos, videos, audios, and other materials associated to its services. By accepting the Terms and Conditions of Use, you explicitly agree that the content we present is protected by copyright and proprietary rights and laws. This content is the sole property of Genix, LLC. You may not copy, reproduce, modify, upload, or distribute any content obtained from this site in any form without our knowledge and consent. Any unauthorized use of our content could result to criminal or civil liability. All custom graphics, icons, logos, and registered trademarks or service marks found on MyCertify are property of Genix, LLC. This Terms and Conditions of Use does not grant you any right to use any content or item mentioned in this clause.
7. Appeals
An appeal is a formal request for reconsideration of an adverse decision made by a MyCertify Advisory Group or its representatives related to an individual’s achievement of a certificate. An appeal must be made in writing to the Supervisor within thirty (30) days of receiving the determination being appealed. The written appeal must include the stated appeal, the reason for the appeal (including relevant supporting materials), and appellant's contact information. All appeals and dispositions shall be recorded in the Appeals Register, which shall be maintained by MyCertify.
8. Complaints
Individuals with concerns regarding the assessments, personnel, or other elements of the certificate program are encouraged to discuss these with the individuals involved to try to resolve the matter informally. In some cases, however, informal resolution is not possible, and individuals may wish to file a formal complaint. A complaint shall be submitted in writing to the Supervisor within ninety (90) days of the incident’s occurrence. In the case of complaints related to a course or assessment administration, those must be submitted in writing within 2 weeks after the applicable course/assessment administration. The submission may be mailed, e-mailed or faxed. The submission shall include sufficient objective evidence to substantiate the claims and allow for a decision to be made and the appropriate action to be taken. Dissatisfaction based on hearsay shall not be considered as a complaint. Anonymous complaints shall not be considered.
9. Disclaimer of Warranties
This site does not provide any warranty that (A) your expectations or requirements will be met as a user, (B) that its services will not be interrupted, be without delay, or is error-free, and (C) that the results from using its services are effective or reliable. This site may contain technical mistakes or inaccuracies. We may make changes to the materials and content at our own discretion. The materials, contents, and services found on this site may be outdated. We make no commitment in claiming that our site is up to date.
10. Liability
We are not in any way liable should you or any third party suffer from special, incidental, indirect, or consequential damage due to the use of our site. We shall not be liable as well for any third party goods and services offered through this site.
11. Indemnification
Upon our request, you agree to indemnify and defend us from liabilities and claims that may arise from your misuse of this site. We may also assert any available defense with your cooperation to assume the exclusive control of any matter subjected to indemnification by you as a user of this site.
12. Log-in Details and Security
You are solely responsible for protecting your log-in details as well as any information associated to your account. We will never ask for your password. Your account may not be transferrable to another person’s name. The use of this site is also intended for one person and thus the use of any of our services cannot be shared with anyone. We reserve the right to terminate your account immediately should you violate this clause.
13. Miscellaneous
The terms and conditions found on this Terms and Conditions of Use constitute the entire agreement between Genix, LLC and you, the user. This agreement may not be altered or amended through any other document. The Terms and Conditions will also take precedence should anything associated with this site be found inconsistent to this agreement. Any course of action brought by you against us has to be instituted within one year after the cause transpires or be deemed forever waived and barred.
14. Contact Details
The services available on this site are offered by Genix, LLC, a Texas Limited Liability Company located at 7501 Lockheed Drive, Suite A, El Paso, TX 79925. You may reach us by telephone at 915-204-4045. If you have witnessed anyone violating the Terms and Conditions of Use of this site, please contact us or send an email to
Terms and Conditions of Sale
1. Sale and Purchase of MyCertify Goods
MyCertify (the “Seller”) hereby agrees to sell to you (the “Buyer) food handler or TABC courses (“Goods”) at a specific quantity designated on the checkout window.
2. Price of Purchase
You as the buyer agrees to the price of purchase for the Goods posted on this website.
3. Terms of Payment
The total amount for the purchase of Goods shall be paid in full by the Buyer according to the price on the checkout window. Seller shall have full rights to pursue any remedies according to the law to hold buyer fully accountable for all transactions pursued in this website.
4. Warranty of Goods
Seller provides as its only warranty the Buyer’s valid food handler and/or TABC certificates which can be downloaded at any time through the Buyer’s account. Each certificate is valid until the expiry date pointed out in each copy.
5. Seller is the only intended beneficiary of this Agreement. Should there be any inconsistency between this Agreement and any other agreement relating to Goods, this Agreement shall take precedence. These terms and conditions of sale may not be changed or amended without prior consent of the Seller. If any component of this Agreement is questioned for validity or legality, all remaining components shall remain in effect.
This Agreement is governed by the laws of the state of Texas. Every Buyer is expected to pursue transactions related to the purchase of Goods in good and honest conduct. Honest representation includes providing truthful information upon registration, completing courses without deception, and avoidance of fraudulent and criminal acts while transacting with Seller. If a Buyer is found to have violated this Agreement, this may be good reason for the revocation of certificates.
myCertify Student Code of Ethics
myCertify Student Code of Ethics
Every user of the MyCertify website is expected to carry himself in good and honest conduct. As MyCertify continues to upholdits core values as a company, some expectations also follow for its end users. Students should represent themselves in a truthful manner and must not engage in activities related to cheating, misuse of materials, and fraudulent acts. If you are found to be guilty of violating this code, your MyCertify certificate/s may be revoked.
ANSI Policies